Examining the Crisis
Ron Westrum, professor of sociology at Eastern Michigan University, suggests that organizations react in a series of stages to “anomalous reports.” They are: 1) suppression, 2) encapsulation, 3) public relations, 4) local fix, 5) global fix, and 6) investigation of root causes. He came to his formulation through the study of the battered child syndrome that many people, even professionals, found hard to admit was a widespread phenomenon.
It is not difficult to match the trajectory of church response to allegations of hidden clergy sex abuse against Westrum’s model. It’s a good fit.